Conduct Risk and Compliance

As the regulator transitions to a new era of ensuring good customer outcomes, Alpha is here to help the Chief Risk Officer, Chief Compliance Officer and first line Risk, Business, Compliance leads conduct business safely and compliantly. We have expert knowledge and understanding of conduct regulatory and risk management requirements and can support and quality assure their application and implementation across our clients’ businesses.

Key Challenges

We help our clients address a number of key challenges, including (but not limited to) how they:

  • Best embed the Consumer Duty into business as usual practice, including ongoing outcome testing and monitoring
  • Provide the appropriate support and forbearance to customers in financial difficulty
  • Take the necessary measures to protect their operational resilience
  • Adhere to the enhanced Appointed Representative monitoring requirements
  • Ensure insurers and advisors are delivering suitable advice
  • Manage any regulatory or reputational risks associated with planned M&A activity


Key Focus Areas

Understanding and interpretation

  • Regulatory standards, expectations and horizon scanning.

Delivery of good consumer outcomes

  • Customer journey testing, product and outcome testing, fair value assessments; governance and reporting.

Quality assurance and review

  • Distribution processes and procedures, customer treatment strategies, compliance and monitoring frameworks, containment of risks and issues.

Due diligence (regulatory focused)

  • Pre-deal regulatory and redress exposure to support and inform deal rationale.

Outcomes & Benefits

Maintenance of good regulatory relations.
Avoidance of sanctions.
Safe conduct of business.
Prevention of risks materialising into issues.
Improved customer satisfaction, leading to longer term sustainable business.

Meet Our Experts